Our Senior Executives

 

headshot, Jay Davis
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Jay Davis

For the last 10 years, as a global operations supply chain executive, I have been recruited to turn around and scale up organizations, with Volvo, Hammond Power Solutions and Canada Post. Including an assignment in Europe for 6 years as a global vice president, leading a group of experts in the deployment of a lean operating system in sales, operations, supply chain and engineering throughout Asia, Americas and Europe. Additional responsibilities included completing the due diligence and integration of recently acquired companies and deploying digital transformation strategies ensure all levels of leadership have the right information at the right time to make the right decisions.

I look forward to my next opportunity within the manufacturing, logistics, defense, construction or food sectors as a CEO/COO with a small to medium size company or a VP with a larger company within operations / supply chain or strategy.

 

Areas of Expertise

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    Lean Operating Systems

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    Strategy Development / Deployment

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    Program Management Office

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    Global Supply Chain / Logistics

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    M&A Joint Ventures

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    Engineering / Product Portfolio Development

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    Sales

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    Innovation / Collaboration

headshot, Charles-Albert (C-A) de Magistris
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Charles-Albert (C-A) de Magistris

I am an accomplished customer experience transformation executive who effectively leverages data analysis and technology to implement pragmatic solutions that grow revenue, decrease churn and reduce operational expenses. A progressive and strategic thought leader, I am able to draw on my personal success managing both retail and contact center multi-site, multi-partner operations in complex organizations. I am known as a motivational, inspiring leader who builds high performance teams, and combines international experience with multi language fluency.

I have an MBA from INSEAD, a Masters and a Bachelor degree in Engineering from McGill University. I grew up in Nigeria and Europe before moving to Canada, play hockey regularly, and volunteer as a self-expression and leadership coach

 

Areas of Expertise

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    Corporate Strategy and Planning

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    Project and Change Management

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    Analytics and Insights

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    Loyalty Marketing Strategy and Execution

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    Multi-site Operations

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    Technology Orchestration and Adoption

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    Cross-functional Team Leadership

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    KPI Development and Performance Management

 

headshot, Valerie (Val) Duffey
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Valerie (Val) Duffey

I am a Chief Human Resources Officer who puts organizations in transformation on the path to sustained business results through foundational people strategies. My corporate career spans 25 years working in financial and professional services organizations such as KPMG, Aviva and BMO. Most recently I was VP HR & Corporate Services at the Greater Toronto Airports Authority with a mandate to ready Pearson for exponential growth in its journey to become a global mega hub airport.

An energetic and passionate leader, learner and coach, my real 'sweet spot' is creating business-centric strategy, developing future-focused leaders, and driving transformational change within complex, innovative, customer-centric organizations.

I have a degree in Education from Ryerson University, a Certificate in Executive Organization Development from Columbia University, and a Certificate in HR Management. I'm a member of the Institute of Corporate Directors, and sit on the Board of St. Michael's Choir School in downtown Toronto.

 

Areas of Expertise

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    Human Capital Strategy

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    Executive Succession Planning

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    Driving Transformation

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    Employee Engagement

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    Leadership Development

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    Organization Design & Workforce Planning

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    Talent Management

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    Total Rewards Strategy

headshot, Steve Edmondson
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Steve Edmondson

I am a Customer Experience and Service Operations leader who knows how to empower customer facing functions across multiple channels to successfully leverage the full value of their customer interactions. With over 25 years of experience in running call centre operations, customer service, and customer experience functions for major organizations, I understand how vital an aligned strategy and robust cross-functional working partnership is to achieve exceptional results. A servant leader who believes that truly engaged employees are the foundation to great customer experiences, I'm proud of my reputation for developing high potential people and effective teams.

Most recently, I served as VP of Canadian Contact Centres for Manulife, and prior to that as VP Customer Service for Canada Post. I've also held similar executive roles with Rogers Communications and Bell Canada.

I have an MBA from the Schulich Business School and a BASc in Engineering from the University of Toronto.

 

Areas of Expertise

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    Customer Experience

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    Loyalty & Retention

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    Contact Centres

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    Business Transformation

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    Operations & General Management

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    Process Re-engineering

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    Strategic Planning

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    Leadership & Team Building

 

headshot, Dan Lawrence
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Dan Lawrence

I am an accomplished business leader with over 25 years of experience marked with success in finance, operations, IT transformation, customer care and translating organizational vision and objectives into award-winning business outcomes. I am goal oriented with the ability to consistently identify opportunities to maximize organizational efficiencies and mitigate organizational risk. I have an uncompromising belief in the potential of well-developed teams and strive to improve the team and its individuals every day.

I am currently seeking a new role as a senior leader in an operations or finance capacity where I can put my experience and passion as a strategic business leader and team builder to work. Ideal roles would be President/CEO, COO, CFO, VP Operations or VP Finance.

I hold a Bachelor of Commerce degree from McMaster University and am also a CPA, CMA.

 

Areas of Expertise

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    P & L Management

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    Strategic Planning

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    IT & Technology Driver

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    KPI Development & Reporting

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    Consensus Builder

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    Shareholder/Board relations

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    Process Improvement

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    Contract Negotiation

headshot, Andres Martinez
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Andres Martinez

I lead mission critical transformations that drive performance step changes - from devising opportunities, to defining approach, and ultimately implementing them. My 20+ years expertise in Strategy, Sales performance and large project delivery ensure transformations that are aligned with the long-term direction, focused on customers and have disciplined implementation and results tracking. I drive collaborative ideation within and beyond the company and industry. I build positive relationships with board members, colleagues and clients to influence and drive change. My passion is going beyond the strategy and making it a reality. I enjoy the challenge and thrill of success from making complex initiatives real!

I am looking for executive level opportunities in midsize to large companies undergoing technology or growth transitions which are looking to instill fortune 500 practices to attack the opportunity and drive their transformation towards new levels of performance.

 

Areas of Expertise

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    Corporate Strategy

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    Sales strategy and planning

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    Retail and Dealer management

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    Loyalty programs

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    Leading organizational change

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    Performance measurement

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    Strategic planning

 

headshot, Frank Massey
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Frank Massey

I am a Financial Services Executive with a background in Governance, Risk and Compliance. My global span includes Western Europe, North America, and the Middle East, where I built a Risk Management department from the ground up and spearheaded regulatory governance programs. I worked for American Express, CIBC, Citigroup and Scotiabank. While leading enterprise risk management and compliance initiatives, I liaised with external audit, rating agencies and financial regulators.

Currently with an Artificial Intelligence solutions provider, I spoke at the CPA Ontario Association, Rotman School of Management, and the Global Risk Institute in Financial Services on "Artificial Intelligence: Optimizing Business Transformation, Reducing Risk & Scaling Profitability."

I earned a degree in Computer Science and Statistics as well as an MBA in Finance. Interesting and challenging roles I am exploring include VP, Governance, Risk, Compliance | Head of Risk Management, Analytics, Innovation, Business Transformation | Chief Risk & Compliance Officer.

 

Areas of Expertise

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    Regulatory Governance

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    Enterprise Risk Management

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    Compliance & Reputational Risk

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    Risk Strategy & Credit Policy

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    Business Transformation

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    Artificial Intelligence & Machine Learning

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    Servant Leadership

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    Relationship Building