Our Senior Executives

 

Christoph Ott

LinkedIn Profile    Member email address

 

Global Operations Executive. Innovative, entrepreneurial leader with a keen eye for identifying business and operational improvement opportunities, defining strategies, creating advanced systems, and developing high performance teams. Equally capable in crisis and rapid growth management situations with a focus on continuous improvement, market share growth, profit enhancement, and business revitalization. Proven ability to build strong customer relationships.

Operations leader with 20+ years of experience integrating, optimizing and increasing the bottom line in the high-end Consumer Package Goods industry in Europe, Asia and North America. Includes 10+ years refining P&G Omni-channel Operations in Canada and the USA.

Andrea Poptsis

LinkedIn Profile    Member email address

 

Andrea Poptsis is transformational leader who excels at bringing order to chaos. She has over 20 years experience working with high-growth businesses, ranging from start-ups to new divisions within established corporations, across a variety of industries and geographies. Most recently, she was Chief Financial Officer of the Invictus Games Toronto 2017 organizing committee where her financial, administrative and operational stewardship resulted in the games being delivered significantly under budget. Prior to Invictus, she was a key member of the Province of Ontario's 2015 Pan and Parapan American Games Secretariat where she led teams in finance, risk management and operations. Working on these complex, multi-stakeholder projects, Andrea learned how to get things done within government and the broader public service. She also has extensive private sector experience including serving as CFO of Pink Tartan, working in technology and media venture capital and advising start ups on growth, financing and corporate development.

Andrea has an H.B.A. from Ivey Business School and an M.B.A. from INSEAD. She sits on two not for profit boards and is a reluctant hockey mom who loves to play tennis.

 

Dejan Markovic

LinkedIn Profile    Member email address

 

Dejan is a strategic operations executive and technology leader who knows how to transition organizations to customer-centric service delivery models and implement the right technologies for success. Cross-functional, multi-site management experience and considered an inspirational leader in helping organizations operate effectively and safely through consultative communication and tactical decision making. Able to draw upon both an MBA and a Master of Engineering background in creating well-disciplined strategies and governance around corporate leadership, operations effectiveness, financial planning, risk and safety management. A strong acumen for realizing corporate visions and a charismatic speaker with engaging presentation skills.

One of Dejan's proudest successes was as Cargojet Airways' Vice President of Operations. With full P&L responsibility, Dejan successfully led the complete planning and transition activities of Purolator and Canada Post's air operations business to Cargojet. In under four years, revenues increased from $190M to $380M while stock performance soared over 400%. This was a natural succession from serving as Purolator's Director of Operations and Executive in charge of leading the Canada Post Group of Companies Air Strategy. With an obligation to ensure that a fair, transparent and comprehensive process was followed while demonstrating collaborative, inclusive and hands-on leadership, a $40 million cost elimination for the Group of Companies was realized. Prior to these roles, Dejan founded and exited an oil and gas startup, led the international expansion of a global aircraft management and MRO business and held progressively senior aerospace engineering roles with Boeing Commercial Aircraft and Bombardier Aerospace.

Dejan holds a Master of Engineering degree in Aerospace from Ryerson University and an MBA in International Business from the Ted Rogers School of Management. He is also a licensed Professional Engineer of Ontario and an active pilot with dual Canada/US flight authority.

Stephen Edmondson

LinkedIn Profile    Member email address

 

Steve Edmondson is a Customer Experience and Service Operations executive. He empowers customer facing functions across multiple channels to successfully leverage the full value of customer interactions to deliver positive returns for the organization. With over 25 years of senior leadership experience in running call centre operations, customer service, and customer experience functions for major National organizations, Steve knows how vital an aligned strategy and robust cross-functional working partnership is to achieving exceptional results. He also believes that truly engaged employees are the foundation for building great customer experiences. He is proud of his reputation as a strong and engaging people leader and for developing high potential talent and effective teams.

Most recently, Steve served as VP of Canadian Contact Centres for Manulife, where the teams he oversaw were responsible for supporting customers across the full range of their diversified financial service product offerings. Prior to that he was VP Customer Service for Canada Post, where he led a multi-year departmental transformation to dramatically increase competitive performance through the introduction of new business structures, upgraded system capabilities, and operational enhancements. He also held a number of executive roles with Rogers Communications in support of contact centres, customer service, sales support, and customer experience functions, and well as senior management operational roles at Bell Canada.

Steve holds an MBA from the Schulich Business School a Bachelor of Science degree in Engineering from the University of Toronto. He relishes time spent at the family cottage, and enjoys skiing, fishing, and photography.

 

Greg Kowal

LinkedIn Profile    Member email address

 

Greg is a forward thinking executive who understands how to leverage technology to grow organizations and drive success in a digital world. He has experience in both small, entrepreneurial organizations like Virgin Mobile as well as large, disciplined organizations like Bell. In each organization, he works with the executive team to establish the appropriate technology strategy, revitalize the technology team, and deliver innovative, new software products.

Most recently, Greg was the CIO of Teranet, a global leader in the digital transformation and delivery of registry services. Prior to that he was the CIO of Virgin Mobile Canada. Greg was also the SVP of IT at Bell Canada responsible for services provided to the wireless, internet, and corporate groups, and for shared services across the company. Earlier, he was the VP of IT for Bell Mobility where he led a program that transformed the existing billing, customer care, and retail systems. He also held executive roles in Nortel Networks and Imperial Oil.

Greg holds a Bachelor of Science Honours Degree in Computer Science from the University of Manitoba, and an MBA from the Ivey Business School.

Joe Parent

LinkedIn Profile    Member email address

 

Joe Parent is a senior marketing & business strategy executive who remains "calm in the chaos", quickly sorting through ambiguity to create winning strategies. Working across diverse industries including telecommunications, software, employee benefits and home services, he creates strategic advantages from disruptive technologies, deregulation and industry transformation, helping companies pivot and scale quickly.

He has a full range of marketing competencies including strategic planning, business and marketing planning, product/brand management, advertising, digital marketing, public relations and regulatory affairs. Joe has worked in Canada, the US and Europe while overseeing budgets of up to USD$160M annually.

Most recently, Joe was Vice President Marketing & Customer Success at Venngo, Canada's largest provider of private group discount programs. He transformed Sales and Marketing, and created the Customer Success group, delivering exceptional customer experience and significantly improving client retention. He rebranded and repositioned the company to enhance the financial, physical and mental well-being of over 1.2M Canadian households.

Joe has a B.A (Hons) in economics from the University of Windsor and an MBA from McMaster University. In his rare free time, if he's not playing music with one of his 2 bands, he is probably day-dreaming about being a formula 1 driver.

 

KC Shendelman

LinkedIn Profile    Member email address

 

Senior Marketing Executive and Commercial Business Leader with 20 years of progressive experience across multiple industries, including Consumer Packaged Goods, Telecommunications and Arts/Education not-for-profit. Expertise in Strategy, Brand Building, Innovation, Loyalty, Digital and all forms of Communication and Media. Known for being a curious, passionate, collaborative, solution-oriented and engaged team player. Creates the foundation for profitable growth and tangible results, aligned with business objectives and needs from strategy to execution. Action-oriented and a creator of momentum, including the ability to coach, build, and motivate high-performing teams.

Most recently held the position of CMO at the Royal Conservatory of Music, leading Marketing, Sales, Operations and Customer Experience within the not-for-profit space. Prior to that, led Brand Communications and Marketing at Rogers and progressive Brand Management and Innovation roles in Tier-1 packaged good companies like Kellogg's, Cadbury and Canada Bread.

Neissan Monadjem

LinkedIn Profile    Member email address

 

Neissan is a FinTech leader and international product management executive with 20+ years of experience in start-ups and corporate environments in Brazil, US and Canada. As an awarded innovator and design thinking advocate, he has occupied multiple C-suite level roles in the mobile-security, payment and loyalty verticals. A pioneer in Brazil in mobile data collection, banking Internet security and prepaid systems, Neissan invented HutCash® the first hybrid (loyalty+payment) cryptocurrency used from 2006 to 2015 at Pizza Hut.

He has c-suite level expertise in digital transformation applying cutting-edge technologies. Through his career he has created, delivered and integrated 30 innovations turning them in to new revenue models.

Presently he is a senior advisor to NueBridge Ltd. where he heads the Blockchain, AI and innovation practice. Prior to that he was VP of Product and Project Management at Giesecke & Devrient (Canada), CEO of SafeLoyalty (Brazil), Managing Director of Prosisa International (USA), CEO of E-Safetransfer S/A, and Principal & founder of NMDesign S/C Ltda, a Design Studio specialized in the IT and automobile industry.